Privacy Policy

Introduction

Welcome to Book Holistic ("Platform", "we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and mobile application (collectively, "Service"). Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

2.1 Personal Data We may collect personal data from you, including but not limited to:

Identity Data: Name, username or similar identifier, title, date of birth, and gender.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2.2 Special Categories of Personal Data We may collect, store and use the following "special categories" of more sensitive personal information, including:

Health data or other sensitive data provided in your profile or during the booking process.

How We Collect Your Data

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

How We Use Your Data

We use your personal data to:

Provide and manage your access to our Service.
Personalize and tailor your experience on our Service.
Supply our services to you.
Process your orders and manage your transactions.
Communicate with you, including sending you marketing and promotional communications.
Manage and improve our Service.
Perform internal operations, including troubleshooting, data analysis, testing, research, and service improvement.
Ensure that our content is presented in the most effective manner for you and for your device.
Comply with our legal obligations.

Sharing Your Data

We may share your personal data with:

Service providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Legal requirements: We may disclose your personal data where such action is necessary to comply with a legal obligation.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your Rights

You have the following rights regarding your personal data:

Access: You have the right to request access to your personal data and to request certain information about its processing.
Rectification: You have the right to request the correction of any inaccurate personal data we hold about you.
Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Restriction: You have the right to request the restriction of processing of your personal data.
Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal data.
Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal data.

Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

9.1 Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

9.2 Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company or Operator, for example, to count users who have visited those pages or opened an email and for other related application or website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

9.3 Cookies list: We use cookies to improve your experience, analyze site usage, and support essential functionality. Below are the categories of cookies we use.

Analytics Cookies: _ga & ga*: Google Analytics cookies track visitor behavior and site usage anonymously. (Duration: ~1 year)

Necessary Cookies: Intercom Cookies: Allow visitors to view past support conversations and maintain session functionality. (Duration: 7 days to ~8 months)

Other Cookies st-1bc2a81d-token: Used for additional platform functionality. (Duration: 6 months) intercom-state: Supports specific functionalities without expiry.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us: By email: support@book-holistic.com

By using our Platform, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.